At Elia Hikes, we are committed to delivering your gear quickly, safely, and efficiently. Please review our shipping policy before placing an order.

Payment Method

We offer cash on delivery for all orders. Full payment is made at the time of delivery. Please ensure someone is available at the delivery address to receive and pay for your order.

Order Processing

Orders are typically processed within 1–2 business days after confirmation. You will receive a confirmation message once your order is on its way.

Shipping Time

Delivery times may vary based on your location. Most orders are delivered within 3–7 business days. Remote areas may require additional time.

Delivery Areas

We currently deliver to select regions. If your area is not yet supported, our team will contact you after you place your order.

Delivery Attempts

If no one is available at the delivery address during the attempt, the courier may contact you to reschedule. Additional attempts or missed deliveries may result in delays.

Packaging

All items are packed securely to ensure they arrive in excellent condition. Please inspect your package upon arrival. If you notice any visible damage, notify the delivery personnel immediately and contact us as soon as possible.

Shipping Charges

Shipping fees, if applicable, will be clearly stated during the checkout process. In some cases, we may offer free delivery promotions, which will be mentioned on our website or in your order details.

Contact Us

For any questions or delivery-related concerns, please reach out to our support team at [email protected].